Privacy Policy for Living and Balance Wellness Center

Introduction

Welcome to Living and Balance Wellness Center. Your privacy is our priority, and we are committed to protecting your personal information. This policy outlines how we collect, use, and protect your data.

Who We Are

Our website address is https://livingandbalance.com.

Legal Compliance

We comply with HIPAA and Arizona state laws to safeguard your health information.

Patient Information Collection

We collect personal identification, medical history, and treatment details through online forms and in-person consultations.

Use of Patient Information

Your information is used for treatment, billing, and coordination of care. Consent is obtained for any other use.

Data Protection

We employ encryption and secure storage to protect your data. In case of a data breach, we will notify affected individuals promptly.

Disclosure of Patient Information

Information may be disclosed without consent under specific circumstances like legal requirements or emergencies. Third-party disclosures are conducted under strict confidentiality agreements. We do not share personal data, including phone numbers and consent, with third parties, affiliates, or partners for marketing or promotional purposes.

Patient Rights

You have the right to access, amend, and restrict the use of your information. Complaints about privacy violations can be addressed through our provided process.

Staff Training and Responsibilities

All staff undergo privacy training and sign confidentiality agreements. Access to patient information is role-based.

Data Retention and Disposal

Your information is retained as required by law and securely disposed of when no longer needed.

Policy Review and Updates

Our privacy policy is regularly reviewed and updated to ensure compliance with legal changes. Updates will be communicated to you promptly.

Messaging Practices

• Who sends messages? Messages are sent by Living and Balance Wellness Center to clients and their care support team.

• Who is receiving messages? Messages are received by clients and their care support team of Living and Balance Wellness Center.

• What kind of messages are sent? Messages include appointment reminders, treatment updates, billing information, and coordination of care details.

Mobile Information and Text Messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string, to help with spam detection.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to save your name, email address, and website in cookies. These cookies last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where Your Data is Sent

Visitor comments may be checked through an automated spam detection service.

Contact Information

For any questions or concerns about our privacy policy, please contact our Compliance Department at (602) 389-5828.

Notice of Privacy Practices and Practice Policies

LIVING AND BALANCE WELLNESS CENTER LLC 10000 North 31st Avenue Suite C218, Phoenix AZ, 85051 (602) 314-6312

NOTICE OF PRIVACY PRACTICES

This Notice describes how your health information may be used and disclosed and how you can access this information. Please review it carefully.

Our Duty to Safeguard Your Protected Health Information: Individually identifiable information about your health or condition, the provision of behavioral health care, or payment for services is considered “Protected Health Information” (PHI). Living and Balance Wellness Center (LBWC) may change policies at any time, with notice as required by law. For more information, visit https://livingandbalance.com/privacy-policy/ or call our office.

How We May Use and Disclose Your Protected Health Information: LBWC uses PHI for treatment, payment, and health care operations. We may disclose PHI without authorization as permitted or required by law. Examples include treatment coordination, billing, quality assessment, and oversight activities.

Your Rights Regarding Your Protected Health Information:

• Right to Request Restrictions: You may request limits on PHI use or disclosure.
• Right to Request Confidential Communications: Request alternative communication methods.
• Right to Inspect and Copy: You can review and obtain copies of your PHI.
• Right to Request Amendment: You may request changes to your PHI.
• Right to Receive an Accounting of Disclosures: You can request a record of PHI disclosures.

During interactions on our website, through intake forms, and via phone calls, we also request the preference for receiving additional information via SMS. If agreed, we will send the information and also inform about possible messaging and data charges. We also explain that they can opt-out anytime by replying STOP and that HELP provides more information. Additionally, we ask them to refer to our privacy policy on our website and our notice of privacy practices.

How to File a Complaint: If you believe your privacy rights have been violated, contact:

• Arizona Department of Health Services Agency Privacy Officer 1740 West Adams-Room 101 Phoenix, Arizona 85007 Phone: (602) 364-1560

• Or U.S. Department of Health & Human Services Office of Civil Rights 50 United Nations Plaza – Room 322 San Francisco, CA 94102 Phone: 1-800-368-1019